Scammers have been around for a long time, but I have recently had several customers who have been caught out by the tactics they employ. Remember, if you receive a phone call from an unknown caller who is telling you that you have had funds removed from your bank account and they will help you get them back- ITS A SCAM. Hang up the phone and contact your bank for direct clarification. Never rely on the information the scammer provides to you as its always weighted in their favour.
---- How were they scammed?
Well, this is a little harder to pin down, however when I looked at their computers, I found that both machines had a generic Trojan that was running in memory each time they were using the computer. Unfortunately, neither of the customers were running additional security beyond the basic cover that is provided with the Windows 10 operating system. This is now more serious than ever - it is so important to have a good quality security system to protect not only your data but your bank funds too. The scammers used the Trojan as a way in to install a remote assistance software package called AnyDesk that when running, allowed them to see what the user was doing. Once this was installed, they were able to see all the websites visited and collect data that allowed them to 'attack' bank accounts. They did this by either contacting the customer by phone and scaring them into going along, or by actually using the data collected to access the bank accounts directly. This happened with one of my customers who had £6000 removed from his accounts.
---- What should I do?
First off, install a good security system. I use Kaspersky Security products; these are proven to offer some of the best cover available. If you receive a call advising you have had money stolen - put the phone down and call your bank directly FROM ANOTHER PHONE. Scammers will stay on the line even after you have 'rung off' and can use that to make you think you are calling your bank when in actuality they are still on the same line and pretending to be your bank.
Next - run a full and detailed scan of your computer and action the information provided to you. If you are unsure, call me and I will come and help you resolve it.
You can always contact the Citizens Advice Bureau for any further information. They have detail information on their website on how to report a scammer so that action can be taken. The link for their site is: Report a scam - Citizens Advice
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